FAQ

FAQ

Questions, answered

Everything people ask before their first bag and after it. Can't find yours? Email support@densiaplus.com and a real person replies, Monday to Friday, 9 AM to 5 PM Pacific.

  • 1
    Scoop (10 g) a day, in coffee, tea or water
  • 30
    Servings in every 300 g bag
  • 9
    Nutrients, every dose on the label
  • 90
    Day money-back guarantee, empty or full
The formula

What's in it and why

What makes DensiaPlus different from a regular calcium supplement?

Calcium only covers the mineral side of bone. Bone is a collagen frame with mineral laid down on it, and calcium needs vitamin D3 to be absorbed and K2 to be put to work.* DensiaPlus gives you 9 g of collagen for the frame, calcium and magnesium for the mineral, and D3 plus K2 to help your body absorb and use the calcium, in one scoop. If you take other supplements, check their labels so you don't double up.

How does it compare to the bone supplements at the pharmacy?

Most are calcium carbonate tablets, sometimes with vitamin D. Usually no collagen, often no K2, often no magnesium. DensiaPlus covers the frame and the mineral in one unflavored scoop.

How is this different from a regular collagen powder?

Most collagen powders are collagen and nothing else, dosed and sold for skin. DensiaPlus builds a full bone formula around the collagen, with calcium, magnesium, D3, K2 (MK-7), vitamin C, zinc, copper and boron.

What exactly is in a scoop?

One 10 g scoop contains 9 g of bovine collagen peptides, 660 mg calcium (citrate), 198 mg magnesium (bisglycinate), 1,320 IU vitamin D3, 132 µg vitamin K2 (MK-7), 132 mg vitamin C, 6.6 mg zinc, about 1 mg copper and 2.6 mg boron. Every dose is on the label. The Science page explains what each one does.

Why is it unflavored?

So it disappears into whatever you already drink. Coffee, tea or water, hot or cold.

Is it gluten free, dairy free and non-GMO?

Yes to all three. There's also no added sugar and no artificial additives. It isn't vegan. The collagen comes from bovine (beef) sources.

How do I know it's good quality?

Every dose is on the label. No proprietary blend, so nothing is hidden behind a "bone matrix" with no number next to it.

Taking DensiaPlus

The daily routine

How do I take it?

One scoop (10 g) a day, stirred into coffee, tea or water. Hot or cold both work. One 300 g bag is 30 servings.

Will it change the taste of my coffee?

It's unflavored. Stir it in and your coffee still tastes like your coffee.

When should I take it?

Whenever you'll remember it. Most people put it in their first drink of the morning so it's done before breakfast. If you take medication, read the medication question below first.

Can I take it with my calcium tablet?

DensiaPlus already has 660 mg of calcium per scoop, so most people swap the tablet for the scoop. If your doctor has set a specific daily amount for you, ask them before changing anything.

When will I notice a difference?

The routine is what you'll notice first. It's easy, it's in your coffee, and you actually keep taking it. Bone is living tissue that renews slowly, so plan for at least 90 days of daily use and think long term. DensiaPlus is daily nutrition, not a quick fix.

Can I take more than one scoop?

The serving is one scoop a day. Don't take more unless your doctor tells you to.

Is collagen a protein? Does it replace protein at meals?

Collagen peptides are a protein, but collagen is not a complete protein and doesn't replace protein-rich meals. Keep eating your protein.

Safety and medication

Before you start

Can I take DensiaPlus alongside my medication?

Talk to your doctor or pharmacist first. That's good practice with any supplement, and worth the phone call. Three things to mention. DensiaPlus contains vitamin K2, which can affect blood thinners like warfarin. Calcium can interfere with how some medicines are absorbed, so your pharmacist may suggest taking them a few hours apart (thyroid medication and some antibiotics are common examples). And keep taking anything you've been prescribed. Your doctor decides about prescriptions.

Is DensiaPlus a replacement for my medication?

No. DensiaPlus is daily nutrition. It isn't a medication and doesn't replace anything your doctor prescribed.

I'm on a weight-loss medication. Is DensiaPlus right for me?

Check with your prescriber before adding any supplement. People on a weight-loss medication ask because eating less means less room for the nutrients food used to supply, and bone is living tissue that depends on daily nutrition. One unflavored scoop fits a smaller appetite. Collagen isn't a complete protein, though, so keep making protein the priority at meals.

Can I take it if I'm pregnant, nursing or under 18?

Ask your healthcare provider first. DensiaPlus is formulated for adults.

What about allergens?

DensiaPlus contains bovine (beef) collagen. It's gluten free and dairy free. The full ingredients list is printed on the back of the bag.

Shipping and orders

Getting it to your door

How long does delivery take?

Orders are processed within 1 to 2 business days (most weekday orders within 24 hours). After dispatch, standard delivery takes about 8 to 14 business days depending on where you are. Orders don't ship on weekends or public holidays. See the Shipping Policy.

How much is shipping?

It's calculated from your location and order at checkout, before you pay.

Where's my order?

Log in to your account with the email you ordered with. Each order shows its status and, once dispatched, its tracking number. You'll also get a shipping confirmation email with the tracking link.

Can I change or cancel an order?

Email support@densiaplus.com as soon as you can. Orders are processed within 1 to 2 business days. Once an order has shipped, the 90-day guarantee applies instead.

Subscriptions

Automatic refills

How does the subscription work?

Choose automatic refills on the product page and save 30% extra on every bag. Your next bag ships every 30 days at the subscriber price (or every 3 months on the 3-month plan). There's no commitment.

How do I skip, pause or cancel?

Use Manage Subscription, or log in to your account. You can skip a delivery, pause, or cancel any time before the next refill ships. Or email support@densiaplus.com and we'll do it for you.

Does the 90-day guarantee cover subscriptions?

Yes. Email support@densiaplus.com within 90 days of your first delivery. You can also skip, pause or cancel refills at any time.

The 90-day guarantee

Give it the full run, or it's on us

How does the 90-day guarantee work?

Try DensiaPlus for up to 90 days. If you're not happy, email support@densiaplus.com with your order number and we refund you.

Do I have to send the bag back?

No. Empty or full, keep it.

How long does the refund take?

We process it within 10 business days of your email, back to your original payment method. Your bank may take a few more days to show it.

What if my order arrives damaged or wrong?

Email support@densiaplus.com within 14 days of delivery with your order number and a photo. We'll replace it or refund it.

Still have a question?

Ask a person, not a chatbot.

Email support@densiaplus.com. Monday to Friday, 9 AM to 5 PM Pacific. For medical questions, speak to your doctor or pharmacist.

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Consult your healthcare provider before starting any supplement, especially if you are pregnant, nursing, taking medication (including blood thinners or weight-loss medication), or have a medical condition. Contains bovine (beef) collagen.