Refund policy
The 90-day money-back guarantee
Every DensiaPlus order is covered by a 90-day money-back guarantee. Try it for up to 90 days from the day your order is delivered. If you're not happy, for any reason, email us and we'll refund you. The bag can be empty or full. You don't need to send anything back.
To claim it, email support@densiaplus.com from the email address you ordered with and include your order number. That's the whole process. We answer Monday to Friday, 9 AM to 5 PM Pacific, excluding US federal holidays.
What the guarantee covers
- Every option: Buy One, Buy 2 Get 1 Free and Buy 3 Get 2 Free. The refund is the full amount you paid for the order, including bags you haven't opened.
- Subscriptions: the guarantee covers your first subscription order. You can skip, pause or cancel future refills at any time before they ship, through Manage Subscription in the site footer, in your account, or by email.
- One guarantee claim per customer.
How refunds are paid
Refunds go back to your original payment method. We process them within 10 business days of your email. Your bank or card company may take a few more days to show it. If 15 business days have passed and you don't see it, email us and we'll chase it.
Damaged, wrong or missing items
Please check your order when it arrives. If a bag is damaged, the wrong item, or missing, email support@densiaplus.com within 14 days of delivery with your order number and a photo. We'll replace it or refund it, your choice.
Changing or cancelling an order
Orders are processed within 1 to 2 business days. If you need to change or cancel an order, email us as soon as you can. Once an order has shipped, the 90-day guarantee applies instead.
Customers in the European Union
If your order ships to the EU, you also have a 14-day right to cancel for any reason under EU consumer law, in addition to our 90-day guarantee. The guarantee is the simpler route, because you don't have to send anything back. Either way, email support@densiaplus.com and we'll take care of it.
Questions
Email support@densiaplus.com. A real person will reply.